For a Canon MG series printer (specifically, the MG5320, but probably applicable to all MG printers), the following issues may arise when trying to install and use the printer software on Windows 8 (and perhaps Windows 7):
Issues:
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The three most-used and most useful pieces of software to download from Canon are:
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Mast-win-mg5300-xxx.exe
- The main driver installation. Can print after this is installed.
- The main driver installation. Can print after this is installed.
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Mpnx_xxx-win-mg5300-xxx.exe
- The Navigator EX software. This application is used for scanning and to manage the printer, etc.
- The Navigator EX software. This application is used for scanning and to manage the printer, etc.
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Xp68-win-mg5300-xxx.exe
- The XPS printer driver, if you want to print using the higher-resolution XPS format.
- The XPS printer driver, if you want to print using the higher-resolution XPS format.
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Installation problem: “Administrator Account needed”
- The mast-win installation program may complain that the installation can not proceed unless you are logged in as an administrator. You may get this message even if you ARE logged in as an administrator. You have to be logged into a local administrator account….a domain administrator account will not work. Go figure!
- The mast-win installation program may complain that the installation can not proceed unless you are logged in as an administrator. You may get this message even if you ARE logged in as an administrator. You have to be logged into a local administrator account….a domain administrator account will not work. Go figure!
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Trying to start a scan from the printer itself results in a “set the pc to start scanning” message on the printer’s LCD.
- This happens if the Navigator EX software is not running first on the PC. Navigator EX can be started first by the user, or if the Canon “My printer” software is installed (“Program Files\Canon\MyPrinter”, which is a link to BJMYPRT.exe /mn), then the My Printer monitor software will start Navigator EX automatically.
- This happens if the Navigator EX software is not running first on the PC. Navigator EX can be started first by the user, or if the Canon “My printer” software is installed (“Program Files\Canon\MyPrinter”, which is a link to BJMYPRT.exe /mn), then the My Printer monitor software will start Navigator EX automatically.